At Mitcham Florist, we believe in delighting every customer with the freshest flowers possible. Serving households and businesses in the Mitcham area, we are committed to sourcing premium blooms and ensuring they arrive at your door in pristine condition. Every order is backed by our Fresh Flowers Guarantee—if your flowers are not fresh upon receipt, we’ll make it right.
We take great care in packaging and delivering your order, yet on rare occasions, items may arrive damaged or not as expected. If your flowers are damaged on arrival, please notify us within 24 hours of receipt. To help us resolve the issue swiftly, kindly provide evidence of the damage (such as a photo) and details of the delivery. We are here to ensure you receive the quality you deserve.
Your flowers are guaranteed to stay fresh for at least 5 days from the delivery date, provided you follow our care instructions. If your flowers wilt or deteriorate within this freshness window and you have taken reasonable care of them, we are more than happy to address your concerns. Your satisfaction is paramount to us, and our team will assess and respond to every claim quickly and fairly.
If your flowers arrive damaged, fail to meet our freshness guarantee, or are significantly different from what you ordered, you are eligible for either a full refund or a replacement bouquet, based on your preference and the circumstances. Please contact us promptly with your order details and supporting information, and we will work with you to find the best solution—sending out a replacement, issuing a refund, or offering store credit for future use. Our aim is always your complete satisfaction.
We strive to offer a first-class experience for all our Mitcham customers, but should you ever be dissatisfied with your flowers or our service, we welcome your feedback. To register a complaint, please reach out to us with your order reference and a description of your concern. We take every complaint seriously, review each case carefully, and will always respond in a timely manner. Our friendly team is here to resolve issues efficiently and courteously—your trust is important to us.
As a longstanding, trusted local florist, we value the relationships we have built with families and businesses in Mitcham and our neighbouring communities. When you choose Mitcham Florist, you’re choosing quality, reliability, and genuine service. Thank you for letting us be part of your important moments—we are here to make them extra special, every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
