Terms & Conditions for Online Flower Orders | Mitcham Florist

Introduction

Welcome to Mitcham Florist’s online flower delivery service. We take great pride in providing quality floral arrangements and seamless delivery throughout Mitcham and the surrounding areas. By accessing our website and placing an order, you agree to abide by the following Terms & Conditions. These terms are designed to protect both your rights as a customer and our responsibilities as your chosen florist. Please read these Terms & Conditions carefully before placing any order for flower delivery online.

Scope of Terms

These Terms & Conditions govern all online purchases, bookings, and interactions with Mitcham Florist made via our website or any affiliated e-commerce platforms. They apply to all customers placing flower delivery orders to Mitcham and the surrounding areas. Where you place an order, you are accepting these terms in full; should you not agree, please do not use our services.

Order Process

To ensure an efficient and reliable experience, Mitcham Florist has established a straightforward order process:

• Product Selection: Browse and select from our range of flower arrangements and bouquets designed for both everyday occasions and special events. Each product description provides details on flower types, sizes, and prices.
• Customer Details: You will be prompted to provide full and accurate information, including recipient’s name, delivery address within Mitcham or nearby areas, contact details, preferred delivery date, and any personalised message.
• Order Review: Before completing your order, you will have an opportunity to review all details for accuracy.
• Order Confirmation: Once your order and payment are successfully submitted, you will receive an order confirmation. This confirmation does not guarantee acceptance, but acknowledges receipt of your request.
• Order Acceptance: Acceptance occurs when you receive a dispatch confirmation from us via the website or other digital means; at this point, a binding contract is in place.

In the unlikely event that an item is unavailable, we reserve the right to substitute with flowers of equal value and style. You will always be notified should a significant substitution be required.

Payments

All online purchases must be paid in full at time of ordering. Mitcham Florist accepts major credit/debit cards and other secure electronic payment methods displayed at checkout. The payment process is conducted through a secure server and is compliant with applicable UK regulations for consumer payments online.

• Pricing: All prices are clearly displayed and stated in GBP (£), inclusive of VAT where applicable.
• Order Confirmation: Orders are only processed on receipt of payment. If, for any reason, your payment is not authorised or successful, your order will not be completed, and no contract will be formed.
• Security: We partner with reputable payment processors to handle all transactions securely. Your financial data is never stored on our servers and is handled in line with strict privacy and security standards.

Delivery Policy

Mitcham Florist offers timely hand-delivered flower arrangements to recipients in Mitcham and surrounding postal areas as specified at checkout. Please note the following conditions:

• Delivery Times: Whilst we strive to deliver at your preferred time, we cannot guarantee specific hourly slots unless otherwise agreed in advance.
• Delivery Access: Please ensure the recipient is available or accessible at the delivery address. If our driver is unable to deliver due to incorrect address or recipient unavailability, we reserve the right to leave the flowers with a neighbour, in a safe place, or redeliver at a later time (which may incur additional charges).
• Non-Delivery: In the rare event delivery is not possible, we will contact you to arrange an alternative solution or provide a refund as appropriate.

Order Cancellations and Amendments

If you need to cancel or amend your flower order, please notify us as soon as possible. As our arrangements are made to order and, in some cases, customised, the following cancellation policy applies:

• Before Dispatch: Orders cancelled before preparation and dispatch can usually be refunded in full. Please contact us promptly with your order details.
• After Dispatch: Once your flowers have been prepared or dispatched for same-day/next-day delivery, cancellations may not be possible, or may incur deductions for costs already incurred.
• Custom Items: Orders for custom arrangements may not be refundable after preparation has commenced.

To request an amendment (such as changes to delivery address or card message), please contact us immediately. We will always do our best to accommodate changes but cannot guarantee amendments to orders that are already prepared or out for delivery.

Returns, Refunds & Complaints

Your satisfaction is important to us. If you are not satisfied with the quality of flowers delivered, please contact us within 24 hours of receipt with photographic evidence. We will assess all complaints individually and, where issues are found, may offer a replacement, alternative solution, or refund. Please note, as flowers are perishable items, a full return is not always possible, but your statutory rights are not affected.

Liability

Mitcham Florist aims to provide flowers and services of the highest standard. However, our liability to you is limited as follows:

• Perishable Goods: Flowers are perishable and natural products. Minor variations in freshness, colour, appearance, or substitution of stems may occur.
• Exclusions: We do not accept liability for:
• Events outside of our reasonable control (including but not limited to extreme weather, strike actions, or third-party courier delays)
• Incorrect delivery details provided by the customer
• Unattended items if left in a safe place at the customer’s request or when the recipient is unavailable
• Maximum Liability: Our maximum aggregate liability in connection with any order is limited to the value of the goods purchased from us.

Intellectual Property

All content including brand, product images, designs, text, and graphics on the Mitcham Florist website is protected by applicable intellectual property laws. Use of any part of our website or content without prior written consent is strictly prohibited.

Customer Obligations

You agree to use our website and flower delivery service in accordance with all applicable laws and regulations. You must not misuse the website by knowingly introducing viruses, attempting unauthorised access, or engaging in behaviour that may harm our digital operations.

All information submitted by you, including but not limited to personal and payment details, must be accurate, complete, and up to date. Mitcham Florist reserves the right to reject or cancel any order found to contain false or misleading information.

Privacy & Data Protection

Mitcham Florist complies with the UK General Data Protection Regulation (GDPR) and relevant privacy laws. Personal data submitted with your order will be used only for processing your order, fulfilling delivery, and providing customer support.

We never sell or disclose your personal information to third parties for marketing purposes. For more details, please review our full Privacy Policy available on our website.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes or claims arising from the use of Mitcham Florist’s online services shall be subject exclusively to the jurisdiction of the courts of England and Wales. Your statutory rights as a consumer are not affected by these terms.

Changes to Terms & Conditions

Mitcham Florist reserves the right to amend these Terms & Conditions at any time. Updates will be posted on our website and will take immediate effect for new orders. Please ensure you review these terms periodically to remain informed of any changes. Orders placed are subject to the version published at the time of transaction.

Contact Us

If you have further questions or require assistance regarding these Terms & Conditions, our order process, or online flower delivery in Mitcham, please get in touch with our customer service team through our website’s contact form. We are committed to addressing your queries promptly and professionally.

Applicable Areas

These Terms & Conditions apply to all online flower delivery orders placed for addresses in Mitcham and the surrounding areas as listed on our website. If you are uncertain whether your delivery address is covered, please check our delivery area guidelines at checkout or reach out for clarification before placing your order.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Mitcham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Mitcham.

For assistance with orders, returns or account queries, please fill out the Contact Us form.